The use of helpdesk automation, a digital application, to automate processes including ticket routing, escalation, alarms, and automated responses is a great way to provide a great customer experience.
By automating these processes, you may lessen the stress on your support staff and help customers more quickly and consistently.
But a lot has been asking, is it adding more cost to the business if service desk tickets are being automated?
Let me share with you what I think about it.
Originally posted in the IRPA AI Network — Intelligent Automation