Deluxe is redefining financial efficiency with AI and automation
Client:Deluxe
Industry:Banking and Financial Services
Region:North America
Overview: Deluxe exists to help millions of small businesses, thousands of financial institutions, and hundreds of world-leading brands pay, get paid, and manage their finances. They were facing challenges in managing and analyzing their complex legal documents pertaining to various contractual obligations, specifically around pricing adjustments. Manually analyzing these documents was time-consuming, labor-intensive, and led to inconsistent data. Deluxe needed a solution that could effectively and efficiently analyze these documents to provide the necessary insights while saving time and improving data consistency.
Deluxe is seeing major gains from AI and automation with UiPath Automation Cloud™. UiPath Action Center simplifies complex document processing tasks like contract pricing extraction and invoice processing. UiPath AI Center trains specialized machine learning models for text classification and named entity recognition. Generative AI (GenAI) tools extract data from unstructured contracts and agreements, then post-extraction analysis is run using Amazon Bedrock connectors.
With support and solutions from UiPath partner qBotica, impacts have been felt across the business. A previously manual pricing use case took teams away from normal activities for two weeks. With UiPath Document Understanding™, the task of analyzing over 900 contracts for pricing changes can now be completed within just two hours—saving over 800 hours. In order management, UiPath Communications Mining™ analyzed around 11,000 emails in just days—predicting and categorizing messages with attachments and providing a dashboard of mailbox analytics, including order trends and sender/recipient segmentation.
Outcomes: Streamlining Operations
Deluxe's strategic deployment of UiPath tools has automated various operational aspects of the business leading to increased efficiency
Enhancing process management: With tools such as UiPath Automation Hub and UiPath Automation Ops, Deluxe has been able to manage automation pipelines effectively, elevating process management
Promoting operational innovation: Deluxe incorporated AI strategically across its business operations, fostering innovation and collaboration across departments
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Originally posted on 2025-04-03 in the IRPA AI Network — Enterprise AI