Beyond developing, testing, deploying, and maintaining any technology, what really matters is achieving the expected business outcomes from automation.
According to Bain & Company, companies committed to a sustained, holistic approach to automation should answer a set of 6️⃣ tough questions:
1️⃣ Do we have genuine sponsorship by the senior executives, business unit leaders, and functional leaders, not just from shared services leaders?
2️⃣ Is automation a visible and prominent part of the corporate strategy and operational plan?
3️⃣ Are we thinking boldly enough? Have we started from an end-to-end vision of how to improve a process and the customer experience, rather than building a business case one task or bot at a time? And do our goals extend beyond cost savings?
4️⃣ Have we picked the right processes to automate?
5️⃣ How will we persuade the business to embrace automation and change behavior?
6️⃣ How will we ensure that we achieve cost savings and other benefits, such as revenue improvement or better service quality, once we put automation in place?
However, we need to ask one more question.
Who is taking on the risk of automating? If the answer is your company and not the vendor or system integrator you hire to help deliver automation, then you need to come to chat with our SMEs by going to www.irpaai.com/iac
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Originally posted on 2022-12-22 in the IRPA AI Network — Intelligent Automation