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In this excerpt from the webinar "Salvage Your Customer and Employee Experiences: Intelligent Task Automation to the Rescue", Richard Theodore, IBM's Senior Leader of Business Automation for Americas, details his observations of CSAT in the age of instant gratification.
To watch the entire webinar, click here: https://register.gotowebinar.com/register/7860542097345518424
Links:
- https://video.mn.co/assets/60983947/richard_customer_satisfaction_-_instant_grat
- https://register.gotowebinar.com/register/7860542097345518424
Originally posted in the IRPA AI Network — Intelligent Automation