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From The Digital Leader Show: In this clip we are discussing the contact center as a revenue opportunity vs. an expense. CX and Digital Transformation Expert, Michael R Hoffman, weighs in.
To watch the full episode visit: https://lnkd.in/dh2J634P
#digitaltransformation #cx #revenueopportunities #customerexperience #ai #artificialintelligence #intelligentautomation #cxtransformation
Links:
- https://video.mn.co/assets/85559911/customer_experience_as_an_expense.mp4
- Michael R Hoffman
- https://lnkd.in/dh2J634P
- #digitaltransformation
- #cx
- #revenueopportunities
- #customerexperience
- #ai
Originally posted in the IRPA AI Network — CX Transformation